Privacy Policy

1. Introduction and Scope

Velaix is committed to protecting the privacy and personal data of its users. This policy outlines how we collect, process, and protect your information in compliance with the General Data Protection Regulation (GDPR), Brazil's LGPD, and other global regulations. By using our services, you agree to the practices described herein.

2. Data We Collect

We collect data to provide and improve our automation and AI services. This includes:

• Registration Data: Name, email, phone number, company, and job title.
• AI Usage Data: Prompts, text inputs, and interactions with our AI agents (processed securely).
• Technical Data: IP address, cookies, browser type, and device identifiers.
• Payment Data: Processed via certified partners (Stripe/banks); we do not store sensitive card data on our servers.
• Communication Data: Support history and customer service chats.

3. Purpose of Processing

Your data is used strictly to: (a) Perform the contracted services; (b) Process AI inferences via language models; (c) Improve algorithm accuracy (anonymized); (d) Comply with legal obligations and prevent fraud; (e) Marketing communications, when authorized.

4. AI Processing and Third Parties

Our solutions utilize cutting-edge technology, including Google Cloud AI services (Gemini/Genkit) and OpenAI (automatic audio and video transcription). By submitting data for AI processing — including audio and video files submitted for caption generation — you acknowledge that such data is processed by these sub-processors. We ensure that these partners maintain strict security and privacy standards.

5. Data Sharing

We do not sell your data. Sharing occurs only: (a) With cloud infrastructure providers; (b) For payment processing; (c) By court order; (d) With integration partners you explicitly authorize.

6. International Transfers

Due to the global nature of our cloud and AI services, your data may be processed in servers located outside your country of residence (e.g., USA). We maintain standard contractual clauses to ensure your privacy is upheld according to applicable laws.

7. Security and Retention

We implement end-to-end encryption and security audits. We retain personal data only as long as necessary to fulfill the described purposes or as required by law (usually up to 5 years for tax and legal purposes).

8. Your Rights

You have the right to: confirm the existence of processing, access your data, correct incomplete data, request anonymization or deletion, and revoke consent at any time through our official channels.

9. Limitation of Liability

While we use industry-best security practices, the nature of the internet and AI involves inherent risks. Velaix is not responsible for incidents resulting from exclusive fault of the user or cyberattacks beyond industry-standard security measures.